VanScoter Hair Co.

Please read the following policies carefully before booking an appointment. By checking the box acknowledging these policies, you confirm that you have read, understood, and agree to the terms below.
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APPOINTMENT CANCELLATION POLICY

Appointments are reserved specifically for each client. Because appointment times are limited and may not be able to be filled on short notice, VanScoter Hair Co. requires at least 24 hours’ notice for cancellations.

If you cancel your appointment with less than 24 hours’ notice, you will be charged a cancellation fee equal to 50% of the estimated total for your booked services.

The cancellation fee will be charged to the card on file when available.

If you do not have a card on file, an invoice will be sent for the applicable cancellation fee. The balance must be paid before another appointment can be booked.

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NO-SHOW POLICY

A no-show occurs when a client fails to arrive for a scheduled appointment without providing appropriate notice.

If you do not show up for your scheduled appointment, you will be charged 100% of the estimated total for your booked services.

The no-show fee will be charged to the card on file when available.

If you do not have a card on file, an invoice will be sent for the applicable fee. The balance must be paid before another appointment can be booked.

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LATE ARRIVAL POLICY

Your appointment time is reserved specifically for you, and appointments are scheduled with consideration for other clients.

To prevent one client’s late arrival from affecting another client’s appointment:

More than 10 minutes late:
If you arrive more than 10 minutes after your scheduled appointment time, I may need to eliminate the blow-dry portion of your service in order to remain on schedule.

There will be no discount or price adjustment when the blow-dry portion of your service is eliminated due to a late arrival.

More than 20 minutes late:
If you arrive more than 20 minutes late, I may be unable to complete your scheduled services. In this situation, your appointment will be treated as a no-show, and the 100% no-show fee will apply.

I cannot guarantee that an appointment can be extended or that another client’s appointment will be delayed to accommodate a late arrival.

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MEDICAL, SAFETY & EMERGENCY EXCEPTION

I understand that unexpected circumstances can occur, and the health and safety of both clients and the stylist are a priority.

If VanScoter Hair Co. needs to cancel an appointment with less than 24 hours’ notice due to unexpected illness, unsafe weather conditions, or another unforeseen emergency, the client will not be charged a cancellation or no-show fee.

Instead, a service credit equal to 15% of the booked services will be applied toward the client’s next visit.

VanScoter Hair Co. reserves the right to refuse, discontinue, or modify a service when doing so is necessary for the health, safety, or integrity of the client, stylist, or hair.

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HAIR ADJUSTMENT & CORRECTION POLICY

I strive to provide every client with the highest level of satisfaction.

If you have concerns about your hair following your appointment, please contact me within 7 days of your visit so that we can discuss your concerns.

If we agreed upon a specific result and I missed the mark, I will happily work with you to correct the issue at no additional charge, when a correction is reasonably possible and appropriate.

If you are simply looking for a different result than what we originally agreed upon, I am happy to discuss making the desired changes; however, additional charges will apply.

Corrections are intended to address an issue with the original service and do not apply to changes made because of a change in preference after leaving the appointment.

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CONSULTATION & SERVICE EXPECTATIONS

I understand that every head of hair is different. Final results may vary depending on hair type, texture, density, condition, previous color or chemical history, and other factors.

I understand that inspiration photos are used as references and examples and are not guarantees that an identical result can be achieved.

I agree to provide accurate information about my hair history, including previous color, lightener, chemical services, smoothing treatments, box color, direct dyes, henna, or other products or services that may affect my appointment.

I understand that my stylist may recommend modifying, postponing, or declining a service if the requested service cannot be safely or appropriately performed.

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CARD ON FILE & PAYMENT POLICY

By providing a card on file, I authorize VanScoter Hair Co. to charge applicable cancellation or no-show fees in accordance with the policies outlined in this agreement.

If a card on file is unavailable or a charge cannot be processed, I agree to pay any applicable balance by invoice.

Any unpaid cancellation or no-show fee must be paid before another appointment can be booked.

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CLIENT ACKNOWLEDGMENT

By signing, I confirm that I have:

* Read and understood the VanScoter Hair Co. Client Booking Agreement & Policies;
* Had the opportunity to ask questions regarding these policies;
* Agreed to the cancellation, no-show, late arrival, payment, and adjustment policies;
* Understand that these policies apply to appointments I book with VanScoter Hair Co.; and
* Understand that applicable fees may be charged to my card on file or invoiced to me.